New column: Mobile DataDoctor answers your questions

We are pleased to announce the launch of a new weekly Mobile DataDoctor column on Mad4MobilePhones.

Every week experts from WDSGlobal will answer your questions about anything to do with mobile phones, mobile email, video and data plans. If you have a question to ask please either ask in the comments below or email us at datadoctor@mad4mobilephones.com

WDSGlobal operates several specialist call centres on behalf of more than 100 mobile operators, handset manufacturers and content providers around the world so you can be confident they will be able to answer even the most difficult questions.

1) I have X-Series on my new 3 Nokia N73, how can I view a Podcast?

With the X-Series on 3 you can view Podcasts on your N73 through the Mobilcast application. You can download this application from Planet 3 following the instructions below:

• Open Planet 3
• Select Go To Internet
• Scroll down and select Mobilcast
• Select Download Mobilcast
• When asked to confirm if you wish to download and install this application select Yes
• When you are given the application information (e.g. version of application) select Continue
• Once you receive the message Installation Complete press the red hang-up key to leave Planet 3

To open Mobilcast follow the instructions below;

• Press Menu
• Select Applications
• Select Mobilcast

The first time that you open the application you will receive a warning about data connections and data charges. Once you have read this scroll down and press Accept

You will then be prompted to select your Access Point. You will normally have the options of 3 and 3 MMS. You will need to select 3

You will now be in the Mobilcast application and able to select the Podcast you wish to view.

2) Why do I get an error message when I try to use a Hotmail email account with 3′s Mobile Mail?

The error you will get is “The mail server address could not be determined based on your email address.” The setup will then ask you to confirm the server address.

The reason that you are getting this error is that 3′s Mobile Mail client is only compatible with POP and IMAP email servers and that Hotmail uses the HTTP protocol. The POP and IMAP protocols are Server/client based protocols. This means that you can use a client application on a PC to connect to these email servers, whereas the HTTP protocol is purely web based.

You will need to create a POP or IMAP email account in order to use the 3 Mobile Mail application. Examples of these are your Internet Service Provider email accounts, Gmail, Yahoo and AOL. This is not an exhaustive list, but will allow you to select the correct email type for your purposes.

Once you have created this email account, you will be able to enter these details in the setup page.

3) I am trying to view a Video Stream on my T-Mobile MDA Vario II, but Windows Media Player says that it cannot read the stream. How can I watch this Video?

On the T-Mobile MDA Vario II there is a separate application for viewing rtsp feeds. This program is called Streaming Media.

Note the address that Windows Media is trying to open; it will look similar to the link below:

rtsp://stream.buffalo.edu/shared/ublearns/johndoe

Once you have this address follow the steps below:

• Tap on Start
• Tap on Programs
• Scroll Down and tap on Streaming Media
• Tap on the Connect button
• Enter the rtsp:// address
• Tap on Connect

The stream will then load for you to view.

4) How do I remove/un-install third party programs on my Nokia N73?

A4 To remove/uninstall applications that you have downloaded go to Start

Select Tools

Select Applications Manager

In this option highlight the application that you wish to uninstall, select Options and then Remove

You will then be prompted to confirm that you wish to remove the application, select Yes