Still reeling from complaints about their email service, which remains unavailable almost 100 hours after the problems first started, Vodafone is facing fresh criticism for losing 11,500 votes for Saturday’s Dancing on Ice final.
According to The Guardian the votes went missing due to a technical error, which could be related to the email system problems, and were not delivered until yesterday.
According to ITV there was 1.5 million votes cast for the show so the small number of missing votes wouldn’t have made a difference. The incident is still most embarrassing for Vodafone in a week they will want to forget.
The official Vodafone statement:
Vodafone UK has confirmed that due to a technical problem 11,500 text votes for the Dancing on Ice final were not delivered to ITV until Monday morning.
These votes represented only a small minority of votes cast by Vodafone customers. All other texts were successfully delivered.
The Vodafone customers who were affected received a message to tell them that the vote was too late and Vodafone UK will this week be automatically refunding those customers the cost of their text.
