Reports are surfacing from UK Vodafone customers about problems with their latest bills.
One customer commented:
On contacting Vodafone we were told that they had encountered problems with this months billing. Certainly the operator we spoke to didn’t seem to have all the answers to our questions at hand.
We have confirmed with a number of other Vodafone customers and all have had similar issues.
Apparently Vodafone are checking all FREE TEXT plans for 100, 250 & 500 texts again and will contact you if your bill is incorrect.
In the meantime we suggest you check your bill carefully and contact Vodafone customer services if you have any problems.
Via lcove
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{ 3 comments… read them below or add one }
Sam 03.28.07 at 9:26 pm
I have recently discovered that Vodafone have been billing me @ £25 pm since April 2006 for a service charge for a mobile number I have never had. The argument with them has been going on now for nearly 2 months. Emailing/phoning the client ‘care’ centre is a waste of time, they have advised me they have issued letters explaining the situation which never arrive. Even a letter to the chairman has failed to elicit any response-something is very wrong & I really don’t know how to proceed further.
mad4mobilephones 03.28.07 at 9:28 pm
Hi Sam, Try contacting Ofcom to see if they can help.
Lee Phillips 11.02.08 at 6:54 pm
My bill is incorrect; i have been overcharged.